Here are some answers to the more common questions we get.
WHERE DO I SEND MY ITEM(S) FOR SIGNINGS?
All small items will be send to our office unless stated otherwise in the product page. Each signing has a submission cut-off. That cut-off time is an estimate only and will be in the product page. For the most up to date info on cut-offs please email us or sign up for our newsletter at the bottom of the page. Please make sure all items(s) are mailed as soon as possible to avoid missing a signing
WHEN DO YOU NEED MY ITEM?
Generally speaking, unless otherwise stated, the latest we must receive item(s) is 2 weeks prior to the signing. Remember to take weather, holidays, or busy shipping times into account when shipping your items(s)
WHEN WILL I RECEIVE MY ITEM(S) BACK AFTER A SIGNING?
We are unable to give ETAs on shipping as there are many variables such as the number of items that are being signed, other signings that may take us out of the office, how long it takes for the items to get back to our office after a signing if we need to ship pallets to and from signings, and just the other day-to-day operations of running a business. Rest assured that we ship as quickly as we can and please note that we are unable to guarantee items back by a specific date for things such as needing items for a gift, other signings, etc but we do ship as quickly as we can while insuring your items are packed well.
ARE MY SIGNING REQUESTS GUARANTEED (INK COLOR, SIGNATURE LOCATION, INSCRIPTION, ETC)?
No. We always try our absolute best, however there are many circumstances that are out of our control. We cannot physically control someone else when they have a pen in hand. We also can not control pen malfunctions such as pens leaking, running out of ink mid signature, etc. We do bring multiples of each pen type to swap out pens as needed to ensure the best possible autograph and test each pen prior to being used for the signing. If you send in your pen and we notice it does not look good when we test it we will swap it out for the closest pen type available. Inscriptions are sometimes up to the talent and if they object to an inscription or do not want to add inscriptions that is their choice.
I WANT TO SEND IN MY BOOK THAT IS ALREADY GRADED AND SLABBED TO GET MORE SIGNATURES ON. AM I ABLE TO SEND YOU MY SLABBED BOOK? Absolutely! We have many customers who add signatures to a book that is already graded. Send the book to us still slabbed for protection, and just include the prepped window bag (unless you want us to prep for an additional fee). Just prior to the signing, we will crack open your book (fee applies) and place it in the prepped window bag for the signing. When we submit the book to CGC again, we include the previous label.
CAN YOU GET A PICTURE OF MY ITEM BEING SIGNED?
At this time we do not offer this service. Almost all talent has restrictions on photography, especially at conventions. We may be able to take a few photos at signings for marketing purposes, however we can not take requests for what specific items to photograph being signed.
CAN I SPECIFY WHERE AN AUTHENTICATION STICKER IS PLACED ON MY ITEM?
For most signings you can specify where you would like the authentication sticker (if authentication is offered) however there are some times where specifying a location is not an option and this will be noted on the product page. If an authentication sticker is required to go in a specific location it will be specified in the signing info. If someone pays for authentication and does not specify a location for the hologram we default to the back of the item if flat and side windows on funkos. Other items depend on the type of item.
STILL HAVE QUESTIONS? PLEASE EMAIL OR CALL US!