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Terms of Service

Please read these Terms of Service (“Terms”) carefully before acknowledging.

By agreeing to purchase from Twin Cities Comics, LLC (“TCC”), you accept these Terms. These Terms apply to each purchase of product or service from TCC. 

 

Labeling Personal Items

When sending a personal item(s) for a signing, you must label the item(s) with your personal identifying information, preferable on the back of your item; if this is not possible then somewhere visible. Your item must be labeled! Include at least the following:

  • Order # (if you purchased the signature on our site)
  • Name
  • Phone
  • Email
  • Requested authentication and location

Failure to do so may result in your item not being signed if we do not know who the item belongs to and/or may incur a charge of $25 for TCC to correctly label your item(s).

 

Acknowledgement and Assumption of Risk

When preparing an item for a signing, many people use a post-it note or painters tape on the item indicating where they would like the signature, color request, inscriptions, etc. Any post-its, tape of any kind, and/or other adhesive material you use to prep the item could cause damage. TCC is not responsible for any such damage caused by the medium you selected to prep your item. This includes, but is not limited to: adhesive residue or ink lift. Please test applying anything to your item in an inconspicuous area prior to labeling. If you are not able to label your item please contact us before sending.


I acknowledge that any request is not guaranteed. A request could include any of the following:

  • Specific pen type / ink color
  • Signature location
  • Inscription or personalization as requested by you
  • Quote as requested by you
  • Location of authentication sticker (if authentication is requested). Some signings have mandatory authentication and mandatory location to place the authentication sticker. If authentication is requested, the default location to place the sticker is on the back unless you request the item to be stickered on front (except where required to be on the front).

TCC will try our absolute best to get any request(s) you may have, but there are some things that are out of our control. If something is missed such as an inscription that was paid for, a refund would be given immediately. We reserve the right to adhere to any refusal(s) made by the talent (celebrity, artist, creator, or whomever is signing the item) or a member of their team (agent or representative).


During any signing, there are risks of damage to an item or signature. TCC is not liable for any damage that happens when your item is being signed. Although very rare, it is possible and damage is defined by, but not limited to, any of the following:

  • Pen malfunction (smearing, ink not adhering, ink bleeding or pooling, pen drying up during signature, etc)
  • Misspelled names, character names, quotes or any other inscriptions (this also includes talent making a change to a request)
  • Samage such as acrease, scratch, water spot, rips
  • Any other damage to an item while the talent is physically signing the item (fingerprint, smudged signature, etc)
TCC does everything we can to minimize risks such as properly prepping paint pens, testing each pen a second time just before being used, switching pens when they start to streak, fade, etc

TCC is not responsible or liable for damage or loss during shipping to us or back to you however we do ensure items when returning. Please package your items for shipping accordingly. We return your item in the same packaging you send to us (if possible) or more securely it not. We highly recommend insuring your item when shipping to us. If your item arrives to our office in a damaged package, you will be notified immediately. When returning items, we ship via USPS Priority Mail/UPS/Fed Ex with signature confirmation and insure your item for the amount of your purchase from us. We do not guarantee against minor damage that may occur during shipping. If an item has substantial damage we can file an insurance claim. If you would like a specific shipping service, to waive signature confirmation (which waives insurance coverage and indemnifies us of damaged items), or to add additional insurance, you must let us know prior to shipping back. If you request additional insurance we will invoice you accordingly. If return shipping charges are different than we estimate due to the weight or size of the box you send to us, you are responsible for the difference and we will invoice you accordingly (this includes undercharged shipping for return shipping from CGC). International customers are responsible for all customs, taxes, duties, etc that your country may charge and we are unable to understate the cost of items/signatures purchased.

 

While items are in the possession of TCC, in transit to/from signings, and at the signing, your item(s) will be insured for the amount of the signature only unless you specify a value you need your item insured for while in our care. Any additional insurance needed to cover an item will be invoiced for at 7% of said value on an annual basis. Please note that to file an insurance claim due to damage during shipping back to you, you must have proof of value of said item(s) such as receipts or purchase, receipts of signature costs, or appraisal. Payment of claims in the case of loss/damage is at the discretion of Collectibles Insurance Services (TCCs insurance company) or it’s partners and TCC is not liable for denied claims. If an item is damaged in shipping to you or if a package is lost during shipping to you, an insurance claim must be filed within 60 days of shipment or will automatically be declined and TCC will not be held responsible.

 

I personally, knowingly, and voluntarily acknowledge all these risks. By purchasing from TCC, I personally, freely and expressly accept any and all risks and release liability of TCC.

 

Payment and Refund

When purchasing items from our “Items for Sale” section, refunds are only accepted due to items arriving damaged and must be requested within 7 days of receipt of item(s). In order to file a return, all packaging materials must be kept with the item to allow insurance claim to be filed and item and packaging may need to be inspected by the carrier to approve insurance claim. Refunds will be issued within 30 days of notification of a damaged item. Due to the nature of signed collectibles, no other returns are allowed.


When purchasing autographs, I acknowledge that payment in full is due at the time of purchase. All purchases are non-refundable, except in the instance that a convention or talent cancels for any reason (in this instance a refund will be given for the purchased signature cost, minus the 4% processing fee and return shipping).


By purchasing, I acknowledge and accept all “Terms”, “Assumption of Risk”, and “Payment and Refund” conditions. All orders are final.

UPDATED – 3/8/2021