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Terms of Service

Please read these Terms of Service (“Terms”) carefully before acknowledging.

By clicking on Acknowledge below, you accept these Terms. These Terms apply to each purchase of product or service from Twin Cities Comics LLC (“TCC”). 

Labeling Personal Items

When sending a personal item(s) for a signing, you must label the item(s) with your personal identifying information. Label preferred on the back of your item; if this is not possible then somewhere visible. Your item must be labeled! Include at least the following:

  • Order #
  • Name
  • Phone
  • Email

Failure to do so may result in your item not being signed if we do not know who the item belongs to and/or may incur a charge of $25 for TCC to correctly label your item(s).

Acknowledgement and Assumption of Risk

When preparing an item for a signing, many people use a post-it note or painters tape on the front indicating where they would like the signature, request specific colors, inscriptions, etc. Any post-its, tape of any kind, and/or other adhesive material you use to prep the item could cause damage. TCC is not responsible for any such damage caused by the medium you selected to prep your item. This includes, but is not limited to: adhesive residue or ink lift. Please test applying anything to your item in an inconspicuous area prior to labeling.

I acknowledge that any request is not guaranteed. A request could include any of the following:

  • Specific pen / ink color
  • Signature location
  • Inscription or personalization as requested by you
  • Quote as requested by you

TCC will try our absolute best to get any request(s) you may have, but there are some things that are out of our control. If something is missed such as an inscription that was paid for, a refund would be given immediately. We reserve the right to adhere to any refusal(s) made by the talent (celebrity, artist, creator, or whomever is signing the item) or a member of their team (agent or representative).

During any signing, there are risks of damage to an item or signature. TCC is not liable for any damage that happens when your item is being signed. Although very rare, it is possible. Damage is defined by any of the following:

  • Pen malfunction (smear, ink bleeding or pooling, pen drying up during signature)
  • Misspelled names, character names, quotes or any other inscriptions
  • Cover damage to a book (crease, scratch, water spot)
  • Any other damage to an item while the talent is physically signing the item

TCC is not responsible or liable for damage or loss during shipping to us or back to you. Please package your items for shipping accordingly. We return your item in the same packaging you send to us (if possible) or more securely it not. We highly recommend insuring your item when shipping. If your item arrives to our office in a damaged package, you will be notified immediately. When returning items, we ship via USPS Priority Mail with signature confirmation and insure your item for the amount of your purchase from us. If you would like a different shipping service, waive signature confirmation (which waives insurance coverage), or add additional insurance, you must let us know prior to shipping back and we will invoice you accordingly.

If return shipping charges are different than we estimate due to the weight or size of the box you send to us, you are responsible for the difference and we will invoice you accordingly. International customers are responsible for all customs, taxes, duties, etc that your country may charge and we are unable to understate the cost of items/signatures purchased.

While items are in the possession of TCC, in transit to/from signings, and at the signing,  your item(s) will be insured for the amount of the signature only unless you specify a value you need your item insured for while in our care. Any additional insurance needed to cover an item will be invoiced for at 7% of said value on an annual basis. Please note that to file an insurance claim you must have proof of value of said item such as receipts or purchase, receipts of signature costs, or appraisal. Payment of claims in the case of loss/damage is at the discretion of Collectibles Insurance Services (TCCs insurance company) or it’s partners and TCC is not liable for denied claims.

I personally, knowingly, and voluntarily acknowledge all these risks. By acknowledging below, I personally, freely and expressly accept any and all risks and release liability of TCC.

 

Payment and Refund

I acknowledge that payment in full is due at the time of purchase. All purchases are non-refundable, except in the instance that a convention or talent cancels for any reason (in this instance a refund will be given for the purchased signature cost, minus the 4% merchant service fee and return shipping).

By clicking below, I acknowledge and accept all “Terms”, “Assumption of Risk”, and “Payment and Refund” conditions. All orders are final.