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Terms of Service

Please read these Terms of Service (“Terms”) carefully before acknowledging.

By agreeing to purchase from Twin Cities Comics, LLC (“TCC”), you accept these Terms. These Terms apply to each purchase of product or service from TCC. To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority. TCC reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site.


Labeling Personal Items SENT TO US FOR SIGNINGS

When sending a personal item(s) for a signing, you must label the item(s) with your personal identifying information, preferable on the back of your item. At minimum your order # must be on the item. Failure to do so may result in your item not being signed if we do not know who the item belongs to and/or may incur a charge of $25 for TCC to correctly label your item(s). If an item is received that is not labeled with clearly indentifiable ownership information and we are unable to contact the owner, the item will be stored for a period of 6 months. At that time the item will be liquidated to cover the cost of storing said item. If an order comes in with no order# on the item and we know which order number it is, we will place a post-it on your item to label ownership.


Acknowledgement and Assumption of Risk

When preparing an item for a signing, many people use a post-it note or painters tape on the item indicating where they would like the signature, color request, inscriptions, etc. Any post-its, tape of any kind, and/or other adhesive material you use to prep the item could cause damage. TCC is not responsible for any such damage caused by the medium you selected to prep your item or if TCC must label your item. This includes, but is not limited to: adhesive residue or ink lift. Please test applying anything to your item in an inconspicuous area prior to labeling. If you are not able to label your item please contact us before sending.

Purchasing from TCC is acknowledging that any request is not guaranteed. A request could include any of the following:

  • Specific pen type / ink color
  • Signature location
  • Inscription or personalization as requested by you
  • Quote as requested by you
  • Location of authentication sticker (if authentication is requested). Some signings have mandatory authentication and mandatory location to place the authentication sticker. If authentication is requested, the default location to place the sticker is on the back unless you request the item to be stickered on front (except where required to be on the front).

TCC will try our absolute best to get any request(s) you may have, but there are some things that are out of our control. If something is missed such as an inscription that was paid for, a refund of the missed inscription would be given immediately. We reserve the right to adhere to any refusal(s) made by the talent (celebrity, artist, creator, or whomever is signing the item) or a member of their team (agent or representative).

During any signing, there are risks of damage to an item or signature. TCC is not liable for any damage that happens when your item is being signed. Although very rare, it is possible and damage is defined by, but not limited to, any of the following:

  • Pen malfunction (smearing, ink not adhering, ink bleeding or pooling, pen drying up during signature, etc)
  • Misspelled names, character names, quotes or any other inscriptions (this also includes talent making a change to a request)
  • Damage such as a crease, scratch, water spot, rips
  • Any other damage to an item while the talent is physically signing the item (fingerprint, smudged signature, etc)
TCC does everything we can to minimize risks such as properly prepping paint pens, testing each pen a second time just before being used, switching pens when they start to streak, fade, etc, and properly setting up items prior to a signing.

TCC is not responsible or liable for damage or loss during shipping to us or back to you however we do insure items during return shipping. Please package your items for shipping accordingly. We return your item in the same packaging you send to us (if possible) or more securely it not. We highly recommend insuring your item when shipping to us. If your item arrives to our office in a damaged package, you will be notified immediately. When returning items, we ship via USPS Priority Mail/UPS/Fed Ex and insure your item for the amount of your purchase from us (If you want your item insured for a higher value please contact us prior to your item being shipped back). We do not guarantee against minor damage that may occur during shipping. If an item has substantial damage we can file an insurance claim. If you would like a specific shipping service, to waive signature confirmation (which waives insurance coverage and indemnifies us of damaged items), or to add additional insurance, you must let us know prior to shipping back. If you request additional insurance we will invoice you accordingly. If return shipping charges are different than we estimate due to the weight or size of the box you send to us, or if items must be shipped separately because signings are at different times, you are responsible for the difference and we will invoice you accordingly (this includes undercharged shipping for return shipping from CGC). International customers are responsible for all customs, taxes, duties, etc that your country may charge and we are unable to understate the cost of items/signatures purchased.


While items are in the possession of TCC, in transit to/from signings, and at the signing, your item(s) will be insured for the amount of the signature only unless you specify a value you need your item insured for while in our care. Any additional insurance needed to cover an item will be invoiced for at 7% of said value on an annual basis. Please note that to file an insurance claim due to damage during shipping back to you, you must have proof of value of said item(s) such as receipts or purchase, receipts of signature costs, or appraisal. Payment of claims in the case of loss/damage is at the discretion of Collectibles Insurance Services (TCCs insurance company) or it’s partners and TCC is not liable for denied claims. If an item is damaged in shipping to you or if a package is lost during shipping to you, an insurance claim must be filed within 60 days of shipment or will automatically be declined and TCC will not be held responsible.


I personally, knowingly, and voluntarily acknowledge all these risks and hold harmless Twin Cities Comics, their partners, and the talent and their associated entities. By purchasing from TCC, I personally, freely and expressly accept any and all risks and release liability to the above mentioned entities.


Payment and Refund

When purchasing items from our “Items for Sale” section, refunds are only accepted due to items arriving damaged and must be requested within 7 days of receipt of item(s). In order to file a return, all packaging materials must be kept with the item to allow insurance claim to be filed and item and packaging may need to be inspected by the carrier to approve insurance claim. Refunds will be issued within 30 days of notification of a damaged item. Due to the nature of signed collectibles, no other returns are allowed. 

When purchasing pre-sale and send-in autographs, all purchases are non-refundable, except in the instance that a convention or talent cancels for any reason (in this instance a refund will be given for the purchased signature cost, minus the 4% processing fee and return shipping). If any exceptions are made to cancel an order there is a 20% cancellation penalty and return shipping is the responsibility of the buyer if an item needs to be returned. Please note that requesting to cancel to send an item to another signing will incur the fee even if a signing we are holding has been delayed.  If an item is already packed for a future signing and a person requests to cancel, please note that we may not be able to if we are unable to easily pull the item after being packed. Refunds for pre-sale and/or send-in items are not given for instances including, but not limited to, misspelled names/quotes, signature quality, minor wear on items, etc. 

When purchasing “send-in autographs” if you purchase an autograph and you do not send your item in and miss the signing, refunds will not be given. Similar to purchasing a seat at a concert, if the concert goes on and you do not go there are no refunds. Similarly, if a signing happens and your item is not received in time, there are no refunds.

TCC reserves the right to hold any customer items if any monies are owed on other orders for said customer until any monies owed are paid in full


Changes to items after being received

If a customer would like to make a change to an order once an it has been checked in for a signing the following applies:

  • If we are able to make the change we will do our best however a $25 change fee per item will be charged.
  • If a change is requested too close to a signing where items are packed up and/or already in route to the signing changes may not be able to be made however we will try.

UK Customers

As of July 1, 2021 we are unable to ship packages with customs values under $200 due to new VAT laws. If ordering items under $200 you will need to either purchase another item that will ship at the same time to have a minimum customs amount of $200 or we can value the item at $200 regardless of cost. Please contact us for more info.

By purchasing, I acknowledge and accept all “Terms”, “Labeling Personal Items”, “Assumption of Risk”, and “Payment and Refund” conditions. All orders are final.

UPDATED – Dec 1st, 2022